When is my monthly bill due?

Your billing due date is indicated on your monthly statement. Payments made after the due date may be subject to late payment charges. Click _____________ to see account details guidelines.

When is my monthly bill due?

Your billing due date is indicated on your monthly statement. Payments made after the due date may be subject to late payment charges. Click _____________ to see account details guidelines

How can I get a copy of my billing statement?

You may request a printed or electronic copy of your bill by contacting customer service through our hotline, website, or service office or send us a message via contact us.

What is a prorated charge?

A prorated charge applies when a service is activated, upgraded, or changed mid-billing cycle. The charge reflects usage for the partial period. For more details you may message us via contact us.

What payment methods are accepted?

We accept payments through authorized payment centers, online banking, mobile payment applications, and approved payment partners. See payment facilities for reference.

How long does it take for my payment to be posted?

Payment posting time depends on the payment channel used and may take 24–72 hours.

What should I do if my payment is not yet posted?

Please keep your payment receipt and contact customer service for verification if your payment is not reflected after the standard posting period.

What happens if I miss my due date?

Accounts with overdue balances may incur late payment fees and may be subject to temporary service suspension after the grace period. See payment facilities for reference.

How can I avoid service interruption?

Ensure full payment is made on or before the due date and allow time for payment posting. See payment facilities for reference.

Can I dispute a billing charge?

Yes. Billing disputes must be reported to customer service within the prescribed period for review and verification.

 

Will I receive a refund if there is a billing error?

Verified billing errors are adjusted accordingly and may be credited to your next billing statement, subject to company policy.

Can I change my billing cycle or due date?

Billing cycles and due dates are system-generated and cannot be changed. Click______________ to see your due date.

Who should I contact for billing concerns?

For all billing-related concerns, you may contact our customer service team via hotline, website, or service centers. Click contact us to reach us to clarify your concerns.

What information should I prepare when contacting billing support?

Please have your account number or registered name, address, and contact number and billing concern ready for faster assistance or message us via contact us.

What should I do if my internet connection is slow?

Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

What should I do if I have no internet or cable connection?

Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

Why does my connection drop frequently?

Intermittent connections may be caused by signal interference, equipment issues, network maintenance, or multiple devices using the connection simultaneously. Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

How do I report a service outage?

You may report service outages through our hotline, website, or official customer service channels. Click advisory to see if there is current service outage in your area or message us via contact us for further assistance.

How long does it take to restore service?

Minor issues are typically resolved within 24 hours. Major outages may take longer depending on the cause and scope of the problem. Click advisory to see if there is current service outage in your area or message us via contact us for further assistance.

Will I be notified about scheduled maintenance?

Yes. Scheduled maintenance and service interruptions are announced through official channels.  whenever possible and you will received an sms via your registered mobile numbers so please make sure you contact details are updated. To update your contact details please or message us via contact us. 

How do I request a service repair or technician visit?

You may request a repair or technician visit by contacting customer service. A schedule will be provided based on availability or message us at or message us via contact us for further assistance.

Is there a fee for service repairs?

Service repairs due to provider-related issues are generally free. Repairs caused by customer-owned equipment or internal wiring may be subject to fees. Click___________ to see terms and conditions.

How do I request service relocation?

You may request Relocation via email (customerservice@cablelink.com.ph) and subject to service availability at the new address. For further assistance you may message us at contact us

How do I request permanent disconnection?

Permanent disconnection requests must be submitted through the Customer Service email at customerservice@cablelink.com.ph. Requests will be subject to verification by the Customer Service team, so please ensure that valid contact numbers are indicated in the request letter. For further assistance, you may message us at contact us 

Who is responsible for the modem or cable box?

Company-issued equipment remains the property of the provider and must be returned upon service termination. To check terms and conditions, please click ________________.

How can I contact technical support?

You may reach technical support through our hotline (8988-5495) visit our official social media pages, viber us at Cablelink (Viber Business) or message us at contact us.

What information should I prepare before contacting support?

Please have your account number or registered name, service address, and a description of the issue ready for faster assistance.