Frequently Asked Questions.

Your billing due date is indicated on your monthly statement. Payments made after the due date may be subject to late payment charges.

You may request a printed or electronic copy of your bill by contacting customer service through our hotline, website, or service office or send us a message via contact us.

A prorated charge applies when a service is activated, upgraded, or changed mid-billing cycle. The charge reflects usage for the partial period. For more details you may message us via contact us.

We accept payments through authorized payment centers, online banking, mobile payment applications, and approved payment partners. See payment facilities for reference.

Payment posting time depends on the payment channel used and may take 24–72 hours.

Please keep your payment receipt and contact customer service for verification if your payment is not reflected after the standard posting period.

Accounts with overdue balances may incur late payment fees and may be subject to temporary service suspension after the grace period. See payment facilities for reference.

Ensure full payment is made on or before the due date and allow time for payment posting. See payment facilities for reference.

Yes. Billing disputes must be reported to customer service within the prescribed period for review and verification.

 

Verified billing errors are adjusted accordingly and may be credited to your next billing statement, subject to company policy.

Billing cycles and due dates are system-generated and cannot be changed.

For all billing-related concerns, you may contact our customer service team via hotline, website, or service centers. Click contact us to reach us to clarify your concerns.

Please have your account number or registered name, address, and contact number and billing concern ready for faster assistance or message us via contact us.

Yes. Subscribers may request a plan upgrade at any time, subject to service availability and company policy. Upgrades usually take effect within the same or next billing cycle.

Yes. Downgrade requests are allowed and typically take effect on the next billing cycle, subject to applicable terms and conditions.

Our sales representatives can help assess your usage needs and recommend the most suitable plan based on your internet usage, household size, and viewing preferences. Click apply now to see our plans and packages.

Yes. Subscribers may request additional channels or services at any time. Extra charges will apply and will be reflected in your next bill.

Most add-on services are activated within 24–48 hours after request approval.

Yes. Existing subscribers may qualify for exclusive offers, loyalty rewards, or limited-time promotions, subject to availability.

Promotions are announced through billing inserts, SMS, email, website updates, or customer service notifications. Click promo to see our current promos.

Yes. Subscribers may switch to a bundled plan to enjoy discounted rates, subject to service availability. Click apply now to see updated products and packages.

Plan changes may affect your contract term depending on the promotion or package availed. Customer service will explain the applicable terms before processing.

You may submit requests through our email (customerservice@cablelink.com.ph) or send us a message through contact us.

Plan changes may be subject to upgrade, downgrade, or service adjustment fees depending on company policy. You may submit requests through our email (customerservice@cablelink.com.ph) or send us a message through contact us.

Our sales and customer service teams are available through our hotline, website, and service centers to assist with all sales-related requests. Click contact us to reach us.

Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

Intermittent connections may be caused by signal interference, equipment issues, network maintenance, or multiple devices using the connection simultaneously. Click basic troubleshoot for basic trouble shooting guidelines. If the issue persists, contact customer service (8988-5465) or message us via contact us for further assistance.

You may report service outages through our hotline, website, or official customer service channels. Click advisory to see if there is current service outage in your area or message us via contact us for further assistance.

Minor issues are typically resolved within 24 hours. Major outages may take longer depending on the cause and scope of the problem. Click advisory to see if there is current service outage in your area or message us via contact us for further assistance.

Yes. Scheduled maintenance and service interruptions are announced through official channels.  whenever possible and you will received an sms via your registered mobile numbers so please make sure you contact details are updated. To update your contact details please or message us via contact us. 

You may request a repair or technician visit by contacting customer service. A schedule will be provided based on availability or message us at or message us via contact us for further assistance.

Service repairs due to provider-related issues are generally free. Repairs caused by customer-owned equipment or internal wiring may be subject to fees. 

Company-issued equipment remains the property of the provider and must be returned upon service termination. To check terms and conditions, please click Terms and Conditions .

You may reach technical support through our hotline (8988-5495) visit our official social media pages, viber us at Cablelink (Viber Business) or message us at contact us.

Please have your account number or registered name, service address, and a description of the issue ready for faster assistance.

You may request Relocation via email (customerservice@cablelink.com.ph) and subject to service availability at the new address. For further assistance you may message us at contact us

Permanent disconnection requests must be submitted through the Customer Service email at customerservice@cablelink.com.ph. Requests will be subject to verification by the Customer Service team, so please ensure that valid contact numbers are indicated in the request letter. For further assistance, you may message us at contact us 

You can apply online (apply now), through our hotline (8988-5465), or by visiting our service office (offices)

Installation is typically completed within 1–2 business days after application approval, subject to technical assessment and area availability. Customer Service will call or message you the date of the installation.

Yes, a standard installation fee applies. Some promotions may include free or discounted installation. . Click promo to see our current promos.

Yes as much as possible, if not, an authorized adult must be present during installation to approve the setup and testing.

Yes, required equipment such as cable wires, modems and/or Set top box are provided as part of the service, subject to company policy.

No, only the modem and box that we will provide will be used to activate the connection. 

Speed recommendations depend on your usage, such as browsing, streaming, online classes, or gaming. Our sales team can help you choose the right plan.

We offer a variety of plans with different internet speeds and cable channel lineups to match different usage needs and budgets. Click apply now to see our plans and packages. 
 

Yes. You may choose to subscribe to cable TV only, internet only, or a bundled cable and internet package. Click apply now to see our plans and packages.

Yes. Bundled plans provide cable TV and internet. Click apply now to see our plans and packages.

Yes. We regularly offer promotions such as discounted monthly rates, free installation, or freebies for new subscribers. Promotions are subject to availability and terms. Click  promo to see our current promos.

Monthly fees vary depending on the selected plan. Click offices.

Billing usually starts after service activation. The first bill may include prorated charges. Click________ for account guidelines. 

We accept payments through authorized payment centers, online banking, mobile payment apps, and other approved payment partners. Click payment facilities to see payment facility options. 

Service availability depends on your location. You may check availability by contacting our customer service hotline 8988-5465 or viber us at Cablelink Viber Business or click apply now to apply. 
 

Yes, we provide cable and internet plans for residential homes and business establishments. Click apply now to see our plans and packages.

You may contact our customer service hotline (8988-5465), visit our website(www.cablelink.com.ph) , or go to the nearest service office for assistance (offices).

Yes. Plan upgrades or changes are allowed, subject to company policy and availability.